Auto Contract Audit ("Auto Contract Audit," "ACA," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide while using our website, services, and document review platform. This Privacy Policy explains how we collect, use, store, and protect your information.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or request our services, we may collect personal information that you voluntarily provide, including but not limited to:
- Full name
- Email address
- Telephone number
- Mailing address
- Vehicle purchase agreements
- Retail installment sales contracts
- Warranty and service contract information
- GAP and other add-on product agreements
- Payoff statements
- Supporting financial documents
- Uploaded files and documentation
- Communications with our representatives
- Information submitted through contact forms or customer portals
We may also automatically collect limited technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookies and similar technologies
This information helps us improve website performance, security, and user experience.
2. How We Use Your Information
We use the information collected to:
- Review and analyze vehicle purchase contracts
- Identify optional products and add-on services purchased
- Evaluate potential refund or reimbursement opportunities
- Prepare contract analysis reports
- Communicate regarding your account or document review
- Respond to customer service inquiries
- Verify submitted information
- Improve our services and website functionality
- Maintain internal business records
- Comply with legal and regulatory requirements
- Protect against fraud, unauthorized activity, or misuse of our services
We only collect information necessary to provide our services.
3. Document Handling & Confidentiality
Auto Contract Audit understands that customers upload sensitive financial and vehicle purchase documents. All submitted documents are:
- Treated as confidential
- Used solely for contract review and related requested services
- Stored using commercially reasonable security measures
- Accessible only to authorized personnel with a legitimate business need
- Protected against unauthorized access whenever reasonably possible
We do not review or use customer documents for unrelated marketing purposes.
4. Information Sharing
Auto Contract Audit does not sell, rent, or trade customer personal information. Your information may only be shared:
- With your express authorization
- When necessary to complete services you request
- With trusted service providers performing services on our behalf under confidentiality obligations
- To comply with applicable laws, court orders, subpoenas, or governmental requests
- To protect the rights, property, safety, or legal interests of Auto Contract Audit, our customers, or others
5. Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards may include:
- Secure encrypted connections (SSL/TLS)
- Restricted system access
- Secure file storage
- Password-protected customer portals
- Internal confidentiality procedures
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Customer Rights
Subject to applicable law, customers may request to:
- Access their personal information
- Correct inaccurate information
- Update contact information
- Request deletion of personal information, subject to legal or contractual retention requirements
- Request information regarding how their data has been used
Requests will be reviewed and processed within a reasonable timeframe in accordance with applicable laws.
7. Cookies & Website Analytics
Our website may use cookies, analytics tools, and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance customer experience
- Improve security
Most browsers allow you to disable cookies; however, certain website features may not function properly if cookies are disabled.
8. Third-Party Services
Our website may contain links to third-party websites or use third-party platforms for payment processing, customer communications, analytics, document storage, or other business services.
Auto Contract Audit is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any third-party services they access.
9. Children's Privacy
Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 18.
If we become aware that information has been submitted by a minor without appropriate authorization, we will take reasonable steps to delete such information.
10. Changes to This Privacy Policy
Auto Contract Audit reserves the right to update or modify this Privacy Policy at any time.
Changes become effective immediately upon posting the revised policy on our website. The "Effective Date" at the top of this policy will indicate the latest revision.
Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
11. Contact Information
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Auto Contract Audit
We are committed to addressing privacy concerns promptly and professionally.